Critical Analysis for Managers Essay Example | Topics and Well Written Essays - 1500 words - 1

Critical Analysis for Managers - Essay Example In case there are hitches in the systems or the cultural elements are disjointed, the organization ends up performing below its standards. Through a case study, this paper will compare and contrast the systems and cultures and discuss the extent to which each can illuminate and inform the management role. In Disney-Smile Factory case, the employees identify themselves with the organization. The organization has been able to develop a positive culture which ensures that the employees are proud of working in Disneyland. For instance, Disneyland look is often a source of some amusement to the subordinates who feel privileged to be part of the group that puts a smile on the faces of thousands of the customers who visit the park each day. As a result, even during stressing days, employees are able to control their emotions and deal with delays and queries emanating from the customers without feeling aggrieved by the load of the work and responsibilities (Inceoglu 2002). The systems have played a significant role in enabling the employees to feel as a part of the organization. For instance, the organization has ensured that the systems that are in place minimize the contact of the employees with the customers (Murthy 2007). Therefore, when they are needed to intervene, the employees go out of their way in order to initiate contact with Disneyland customers. However, such a hitch does not make the employees feel as if it’s odd. This is because they are satisfied with the working environment in the organization and they are always ready to ensure that they go out of their way in order to ensure that the customers are satisfied with the services being offered (Hiriyappa 2009). This aspect has played a significant role in increasing customer loyalty towards the organization. Furthermore, it has lowered the level of turnover in the organization. The systems especially those